Important Message from Dr. Arjun Kachhala (Practice Owner)

To all Friends of Kenilworth Dental Practice
(or ‘KDP’ as we call ourselves)

Covid Update: July-August 2020

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Dear Friends of KDP,

Welcome to the latest Covid update!

This lengthy update has been carefully compiled especially for all of you, our friends, patients and the Kenilworth and Warwickshire community!

We’re Open!

We’re absolutely delighted and rather relieved to finally announce that we began the gradual, tentative process of reopening from Monday July 6th.

Since reopening, we’ve been very busy, trialling new appointment booking procedures and new check-in processes, which are explained in this update.

Above all, we’re very much looking forward to meeting and serving you all again!

It’s taken some time to compile this update, so before calling us for an appointment, and for everyone’s safety and complete understanding, please ensure you read this update in full, including the 2 e-documents (links below).

Latest Update: 2 Parts & a Video!

There are 2 distinctly separate documents linked to this update. You can access both docs simply by clicking the 2 links below:

The first part/link is our main July update in greater detail.

Click the blue box below to access it.

This explains important information about how we’re reopening safely, including new measures.

Additionally, it includes answers to the most common questions, some of which you may have already thought of.

The second part/link is ‘Your Guide To Attending Appointments’.

Click the pink box below to access it.

This lists vital information about what you’ll need to know (and do) at various stages before attending for an appointment (currently).

We’ve even made a short animated video which accompanies this second part!

Feel free to like and comment on our video.

The video is hosted from our new YouTube channel, along with other 2 recent videos which we’ve produced and which we hope you’ll like!

Feel free to browse and tell us what you think; we’re regularly adding new content.

Please don’t rely solely on the animated video however. If you want to book an appointment, before attending please ensure you’ve also read the accompanying information in the guide too (click pink box)!

Overall, as you can gather, there’s a lot of information in this latest update.

Before calling us, we recommend setting aside a quiet 30-45 minutes and you may also benefit from a 2nd or 3rd read through.

Your Wonderful Feedback!

I’m delighted and very comforted to report that we’ve received many wonderful letters, social media quotes and messages of appreciation by telephone. Whilst clearly not ideal, our restricted services during lockdown have proven to be surprisingly successful. We’re grateful for this positive feedback, which still continues to arrive.

The general feeling is that our advice has been useful and our voluntary prescription /antibiotic delivery service was especially well received.

We also received a lot of lovely comments, emails and messages of support and understanding immediately following our last COVID patient e-update in mid-June, which was very reassuring.

My management team are very keen for me to mention here that any genuinely happy feedback is always especially welcome in the form of a ‘google’ review or Facebook review!

Anyway, I’d like to thank the many people that have taken the time to be so kind and generous; it’s been quite unexpected to be honest. It’s always lovely to welcome such positive news, but even more so during the difficulties and challenges of the past few months. You’re all wonderful!

Toothache? Broken Filling? Sore gums?

Call Us...soon!

We’re very much looking forward to meeting you all again and gradually resuming ‘normality’!

I acknowledge that many of you will be keen to resume dental check-ups or treatment plans and I’d personally like to thank you all immensely for your patience and perseverance.

Currently, until July 28th, we’re prioritising appointments for those in most urgent need. Our capacity is being slowly increased over the following weeks and we’ll be continuing to steadily un-furlough more team members (the first blue link above explains all).

If you’re calling to book an appointment which is less urgent, I recommend that you wait until 28th July onwards before calling and we’ll try to secure an appointment slot. We welcome your call and we’ll try hard to fit you in.

Obviously, if you’re in pain however, don’t hesitate to pick up the phone anytime!

Need a new Dentist and Want to Register?

Watching out for our Elderly Neighbours & friends

If you know of any elderly relatives, neighbours or friends who are registered with us but who may not be online or using email or social media, please may I humbly ask if the main information included in this update can passed on or shared? This will ensure that everybody in Kenilworth and the surrounding community can benefit. Thank you!

Stay in Touch with our Latest Updates

In closing, whether you’re looking to book an appointment, or to register, whether you’re in pain or even if you have any general questions, concerns or queries, please do not hesitate to call us, we’d be delighted to chat!

And finally…some exciting news! A fully functional and completely updated version of our main website will be going live (replacing this temporary site) in mid-August, please do watch out for it!

In the meantime, God Bless, stay Safe and stay Positive! I hope you find the information and the 2 e-documents in this latest update informative, and the accompanying video enjoyable too!

(Practice Owner, Private Cosmetic Dentist and Invisalign Accredited)