Important Message from Dr. Arjun Kachhala (Practice Owner)
To all Friends of Kenilworth Dental Practice
(or ‘KDP’ as we call ourselves)
Covid Update: July-August 2020
Dear Friends of KDP,
Welcome to the latest Covid update!
This lengthy update has been carefully compiled especially for all of you, our friends, patients and the Kenilworth and Warwickshire community!
We’re absolutely delighted and rather relieved to finally announce that we began the gradual, tentative process of reopening from Monday July 6th.
Since reopening, we’ve been very busy, trialling new appointment booking procedures and new check-in processes, which are explained in this update.
Above all, we’re very much looking forward to meeting and serving you all again!
It’s taken some time to compile this update, so before calling us for an appointment, and for everyone’s safety and complete understanding, please ensure you read this update in full, including the 2 e-documents (links below).
Latest Update: 2 Parts & a Video!
There are 2 distinctly separate documents linked to this update. You can access both docs simply by clicking the 2 links below:
The first part/link is our main July update in greater detail.
Click the blue box below to access it.
This explains important information about how we’re reopening safely, including new measures.
Additionally, it includes answers to the most common questions, some of which you may have already thought of.
Click here to read our main July-August Update in more detail
The second part/link is ‘Your Guide To Attending Appointments’.
Click the pink box below to access it.
This lists vital information about what you’ll need to know (and do) at various stages before attending for an appointment (currently).
Click here for ‘Your Guide To Attending Appointments’
We’ve even made a short animated video which accompanies this second part!
Click here to access our YouTube channel
Select the ‘…Patient Journey’ video (3:55 length)
Feel free to like and comment on our video.
The video is hosted from our new YouTube channel, along with other 2 recent videos which we’ve produced and which we hope you’ll like!
Feel free to browse and tell us what you think; we’re regularly adding new content.
Please don’t rely solely on the animated video however. If you want to book an appointment, before attending please ensure you’ve also read the accompanying information in the guide too (click pink box)!
Overall, as you can gather, there’s a lot of information in this latest update.
Before calling us, we recommend setting aside a quiet 30-45 minutes and you may also benefit from a 2nd or 3rd read through.
Your Wonderful Feedback!
I’m delighted and very comforted to report that we’ve received many wonderful letters, social media quotes and messages of appreciation by telephone. Whilst clearly not ideal, our restricted services during lockdown have proven to be surprisingly successful. We’re grateful for this positive feedback, which still continues to arrive.
The general feeling is that our advice has been useful and our voluntary prescription /antibiotic delivery service was especially well received.
We also received a lot of lovely comments, emails and messages of support and understanding immediately following our last COVID patient e-update in mid-June, which was very reassuring.
Anyway, I’d like to thank the many people that have taken the time to be so kind and generous; it’s been quite unexpected to be honest. It’s always lovely to welcome such positive news, but even more so during the difficulties and challenges of the past few months. You’re all wonderful!
Toothache? Broken Filling? Sore gums?
Please Call (01926) 512 747 during our normal working hours:
Monday to Thursday 9-5.30, Friday 8.15-3.30
For emergencies, we’re still providing a triage advice service over the phone in the first instance, before prioritising who we see face to face.
We’re protecting space in our diaries each day to enable us to see you, if you’re in pain.
We’re here for you, so no matter how small it may seem to you please don’t hesitate to call us if you have a toothache or any tooth or gum related problem.
Further details are also in the first blue link, above.
We’re very much looking forward to meeting you all again and gradually resuming ‘normality’!
I acknowledge that many of you will be keen to resume dental check-ups or treatment plans and I’d personally like to thank you all immensely for your patience and perseverance.
Currently, until July 28th, we’re prioritising appointments for those in most urgent need. Our capacity is being slowly increased over the following weeks and we’ll be continuing to steadily un-furlough more team members (the first blue link above explains all).
If you’re calling to book an appointment which is less urgent, I recommend that you wait until 28th July onwards before calling and we’ll try to secure an appointment slot. We welcome your call and we’ll try hard to fit you in.
Obviously, if you’re in pain however, don’t hesitate to pick up the phone anytime!
Need a new Dentist and Want to Register?
Heard good things about us?
If you’re not a registered patient and would like to register, great news!
We ARE currently taking on new patients!!
Please email your full details including: Full name, Date of Birth, Address, Post-code & crucially your Phone number to:
Alternatively, please call us on: 01926 512 747
We look forward to serving you!
Watching out for our Elderly Neighbours & friends
If you know of any elderly relatives, neighbours or friends who are registered with us but who may not be online or using email or social media, please may I humbly ask if the main information included in this update can passed on or shared? This will ensure that everybody in Kenilworth and the surrounding community can benefit. Thank you!
Stay in Touch with our Latest Updates
Or search Kenilworth Dental Practice
Ongoing, we’re also emailing regular updates in the form of a newsletter; our latest update went out to nearly 2500 people!
Most patients tell us this is their preferred way of staying in touch, along with Facebook.
If you wish to receive our newsletter updates, please let us know your email address in case we don’t have it: send it along to email@example.com
...along with your Full Name and Date of Birth, so you can stay in touch.
In closing, whether you’re looking to book an appointment, or to register, whether you’re in pain or even if you have any general questions, concerns or queries, please do not hesitate to call us, we’d be delighted to chat!
And finally…some exciting news! A fully functional and completely updated version of our main website will be going live (replacing this temporary site) in mid-August, please do watch out for it!
In the meantime, God Bless, stay Safe and stay Positive! I hope you find the information and the 2 e-documents in this latest update informative, and the accompanying video enjoyable too!